Operations Engineer (Medior/Senior)

Operations Engineer (Medior/Senior)

Employee Type
Description

As an Operations Engineer, you’ll dive deep into complex technical
environments in order to provide professional, high-quality service
and assistance to our customers. You will support our customers in
close cooperation with other teams (e.g. Software Development,
System Development, Technical Account Management), so that you
can swiftly respond to any issues as they emerge and maintain a
good relationship with even the most demanding customers with
non-compromising solutions.

Main tasks:
* Maintaining advanced dataminer network management systems by
resolving customer issues
• Making sure that issues get addressed to guarantee maximum service
availability
• Providing consultation to help customers realize the full potential of their
system
• Analyzing client needs and requirements
• Ensuring that customers are listened to
• Working together with team members, technical account managers and
project managers
• Looking for solutions and coordinating with different departments
• Maintaining good relations with the customers and internal teams
• Working closely together with both squad and chapter members in an agile
environment
• Maintaining high-quality standards and providing internal departments with
product feedback

Is it a local employment?
Country
Required Language
Requirements and Qualification

* Bachelor, master or doctorate degree in ICT, software and/or telecom
• Basic knowledge of C# is preferred, or good experience with a similar
language
• Strong affinity with MS windows operating systems
• Experience with HTML, XML, client-server systems and SNMP
• Knowledge of TCP/IP (firewalls, routers, etc.), Multithreading, web
services,
• .Net remoting and wireshark
• Knowledge of mysql and cassandra
• Basic familiarity with HFC broadband, IPTV, broadcast and satellite
systems
• You are a fast learner who adapts quickly to new situations
• You are communicative and have strong interpersonal and
organizational skills
• You think logically and client-oriented
• You have natural technical insight
• Good verbal and written communication skills in English

CLOSING DATE: 08/06/2015

Years of Experience
5
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