4 Openings for Experience Officer (Ticketing & Service) at God is Good Motors (GIGM)

NATIONAL ELECTRONIC LABOUR EXCHANGE
Job Description

God is Good Motors (GIGM) - Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.

We are recruiting to fill the position below:

Job Title: Experience Officer (Ticketing & Service)

Locations: Benin-Edo, (Iyana-Ipaja, Ikotun, Yaba)-Lagos, Warri-Delta, Enugu

Details

  • Sell bus tickets at GIGM.com terminals to walk in guests.
  • Make and/or change travel reservation(s) for walk in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service problem(s) by clarifying the Guests’ complaints either via phone, email or in person.
  • Forward booking/traveling reschedule request to the concerned unit.
  • Serve guests by providing product/ service information related to travel schedule, fare and payment.
  • Announce arrival and departure information using the public address system.
  • Assist in Guests’ luggage check in.
  • Ensure customer complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to company policies on guaranteed reservations and no-shows.
  • Promote Brand goodwill by being courteous, friendly and helpful to Guests and employees.
  • Promote/ Cross sell the GIGM online booking app and other Company products and services.
  • Assists passengers requiring special assistance to board or depart conveyance.
  • Assigns specified space to customers and maintains computerized inventory of passenger space available.
  • Examines passenger ticket or pass to direct passenger to specified area for loading. Sell bus tickets at GIGM.com terminals to walk in guests.
  • Make and/or change travel reservation(s) for walk in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service problem(s) by clarifying the Guests’ complaints either via phone, email or in person.
  • Forward booking/traveling reschedule request to the concerned unit.
  • Serve guests by providing product/ service information related to travel schedule, fare and payment.
  • Announce arrival and departure information using the public address system.
  • Assist in Guests’ luggage check in.
  • Ensure customer complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to company policies on guaranteed reservations and no-shows. Promote Brand goodwill by being courteous, friendly and helpful to Guests and employees.
  • Promote/ Cross sell the GIGM online booking app and other Company products and services.
  • Assist passengers requiring special assistance to board or depart conveyance.
  • Assign specified space to customers and maintains computerized inventory of passenger space available.
  • Examine passenger ticket or pass to direct passenger to specified area for loading.
Requirements and Qualification

Application Closing Date
10/14/2019

How to Apply
Interested and qualified candidates should send their CV to: hr@gigm.com with Role and Location as email Subject.

Company Overview
National Electronic Labour Exchange (NELEX) is an initiative of the Federal Government of Nigeria through the Ministry of Labour and Employment with technical and financial support from Bureau of Public Service Reforms (BPSR), International Labour Organization (ILO), International Organization for Migration (IOM) and European Union (EU).
Date Posted: Monday, October 7, 2019 - 11:30
Closing Date: Monday, October 14, 2019 - 11:30
Location: LAGOS
Work Type: Full Time
Function: Customer Service
Industry: Others
Experience: 2
Language: English

NELEX

National Electronic Labour Exchange is a programme by the Federal Ministry of Labour and Employment to enhance job exchange processes across Nigeria.
NELEX website upgrade is
funded by European Union