4 Openings for Experience Officer (Ticketing & Service) at God is Good Motors (GIGM)

4 Openings for Experience Officer (Ticketing & Service) at God is Good Motors (GIGM)

Employee Type
Function
Description

God is Good Motors (GIGM) - Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.

We are recruiting to fill the position below:

Job Title: Experience Officer (Ticketing & Service)

Locations: Benin-Edo, (Iyana-Ipaja, Ikotun, Yaba)-Lagos, Warri-Delta, Enugu

Details

  • Sell bus tickets at GIGM.com terminals to walk in guests.
  • Make and/or change travel reservation(s) for walk in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service problem(s) by clarifying the Guests’ complaints either via phone, email or in person.
  • Forward booking/traveling reschedule request to the concerned unit.
  • Serve guests by providing product/ service information related to travel schedule, fare and payment.
  • Announce arrival and departure information using the public address system.
  • Assist in Guests’ luggage check in.
  • Ensure customer complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to company policies on guaranteed reservations and no-shows.
  • Promote Brand goodwill by being courteous, friendly and helpful to Guests and employees.
  • Promote/ Cross sell the GIGM online booking app and other Company products and services.
  • Assists passengers requiring special assistance to board or depart conveyance.
  • Assigns specified space to customers and maintains computerized inventory of passenger space available.
  • Examines passenger ticket or pass to direct passenger to specified area for loading. Sell bus tickets at GIGM.com terminals to walk in guests.
  • Make and/or change travel reservation(s) for walk in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service problem(s) by clarifying the Guests’ complaints either via phone, email or in person.
  • Forward booking/traveling reschedule request to the concerned unit.
  • Serve guests by providing product/ service information related to travel schedule, fare and payment.
  • Announce arrival and departure information using the public address system.
  • Assist in Guests’ luggage check in.
  • Ensure customer complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to company policies on guaranteed reservations and no-shows. Promote Brand goodwill by being courteous, friendly and helpful to Guests and employees.
  • Promote/ Cross sell the GIGM online booking app and other Company products and services.
  • Assist passengers requiring special assistance to board or depart conveyance.
  • Assign specified space to customers and maintains computerized inventory of passenger space available.
  • Examine passenger ticket or pass to direct passenger to specified area for loading.
Is it a local employment?
State
Required Language
Requirements and Qualification

Application Closing Date
10/14/2019

How to Apply
Interested and qualified candidates should send their CV to: hr@gigm.com with Role and Location as email Subject.

Years of Experience
2
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